tubatodd wrote: Wed Aug 26, 2026 6:32 am
Yeah.....I forgot about that. My sales guy was Nick. I probably could have gotten it even cheaper.
Yeah, at times dealing with Sweetwater is a bit like horse trading or buying from a rug merchant who's dealing out of the back of his truck from a vacant lot. My wife loves that sort of approach, but I just find it a bit irritating.
The most disappointing response -- for me -- was some specific questions I had about an XO 1240L bass trombone that they had on sale at a great price. The description said it was in excellent condition (it was either a rental return or a "floor model" they were selling), but had a "minor bell crease". I was seriously looking for a bass at that time, the sales engineer was totally unable to answer any questions at all about the horn's condition (and weight) and couldn't arrange to have them send me photos of it, or to connect me with someone who could. He said he was passing on my query to their "shop" (or something like that), and I'd hear back from them. I never did, and for a fairly big ticket item that they were clearly trying to unload, this seemed odd. It resulted in my purchasing my (used, but appearing new) Getzen horn from Noah Gladstone at Brass Ark -- a decision I've been very happy with -- for about the same price as the Sweetwater XO was.
I contrast that episode to multiple instances of interacting with -- for example -- Hickey's, where you're immediately connected with someone who is a musician, knows exactly what you're talking about, and can often provide specific details based on personal experience with that product (or, alternatively, immediately put you into contact with someone else there who has such experience). I've had some outstanding and very beneficial conversations with people at Hickey's about the nuances of playing on a given horn with different mouthpieces -- because the guy I was talking to had actually done that. Now THAT's a "sales engineer". The same is true of Dillon's and similar companies.
My overall approach to buying instrument-related products now is, first, to see if it's on Amazon (which has a super shipping and return policy, especially if you're a Prime member), otherwise (if it's just some more or less normal/standard piece of equipment), try Sweetwater, or (in the case of more specialized products or where I need further details or consultation) try Hickey's, Dillons, or The Horn Guys.
Interestingly, I just bought a trombone stand via Amazon, and the price from Hickey's (once you factor in shipping) is about the same. But I have a mute on the way from Sweetwater that's about 25% less than Hickey's listing, and a little bit less than Amazon's (once you figure out on Amazon exactly what mute it is). So it can pay to shop around a bit (factoring in the cost of shipping where appropriate).