Tuba Showroom/Buffet Crampon Jacksonville

[arpthark]

Yamaha made an affordable 623 York-ish style.

I was about to quibble with this but just looked — I guess $12k new isn’t really that unreasonable these days.

[russiantuba]

Yamaha made an affordable 623 York-ish style.

I was about to quibble with this but just looked — I guess $12k new isn’t really that unreasonable these days.

Miraphone 188CCs are over $13,000 new, same with the Eastman 6/4 CC.

Then again, you’re about my age, where $2.40 a gallon of gas in San Diego in 2004 was insanely high. I saw an article recently about someone claiming they had a 6 figure salary, and yet the article claimed that is no longer an achievement like it would have been in the early 2000s

[harrell]

I'm not trying to bash Buffet-Crampon or Warren with this post. I did finally get in contact with someone at the showroom. Turns out Warren was out on vacation(which I'm sure was well-deserved and needed) but then came back to work and then got sick and was out again. So, I get it, life happens. I know. I think this issue comes from much higher up the chain than the people in the trenches in the store. It just makes things frustrating for the average "little guy" customer(like me) who is just trying to get a horn.

Jason

[aarongsmith]

FWIW Warren is a nice guy, but I think that his position is leaving him a little stretched thin at times, because he is also their rep that drives to every show. I think they should have someone there covering the inbox and managing appointments while he is unavailable, but it seems that they are running a lean staff.

You work at Chuck’s iirc?

You make a good point. People are quick to take shots at the guy on the front line, but the “brass” need to know when to send in reinforcements when needed if they actually want to sell those tubas, etc.

That is correct.

I agree completely. Saddling a single person with inventory management, appointment booking, in-person trials, trade shows, and the general customer service to go along with it; is a bit beyond the scope of what one person should be doing. I would think that it should be at least a team of two people. However, not my circus, not my monkeys.

I have a significant number of opinions about how things are going on with some of their lines, but I digress beyond what I've already said.

Warren could definitely use some help, but the communication issues are a problem regardless. I think even an automated response would placate some the issues that more than a few have had recently. When life happens, as Jason graciously put it, someone should, or at least be able to, step in to assist at least.